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News > Top 10 TRICARE Frequently Asked Questions on
Top 10 TRICARE Frequently Asked Questions on

Posted 9/13/2007   Updated 9/13/2007 Email story   Print story


by Brian P. Smith
TriWest Healthcare Alliance

9/13/2007 - TRIWEST  -- What's the difference between TriCare Prime and Standard coverage? What is the status of my authorization or referral? Has my claim been processed? How do I change primary care managers? These are just a few of the most frequently asked questions by TRICARE beneficiaries.

Now beneficiaries can find these answers anytime, anywhere, because the top ten most frequently asked questions are available on the beneficiary services section of This is one more option for beneficiaries seeking information about their TRICARE benefits.

TriWest Healthcare Alliance will continue to update the "Top 10 Beneficiary FAQs" based on the most common questions asked of TRICARE Service Center and customer service representatives.

The new Top 10 list is just one of many convenient online features available to TRICARE West Region beneficiaries. Visitors may also download forms, find a provider, or search for benefit and healthy living information. Registration on offers a secured log-in for users to track their personal TRICARE information, including claims and referral status.

Registration is quick and easy. Beneficiaries can select the "Log In" button from the main page of and follow the directions to register as a new user. An interactive demo is available to walk users through the simple registration process.

Other features for registered users include the ability to make automatic payments, track authorizations & referrals, check claim status, update other health insurance information. After logging in, users can print out explanation of benefits statements. TriWest also offers a secured e-mail system for specific claims or benefit questions.

As the needs and concerns of TRICARE beneficiaries change, so will the FAQ list. For those who prefer speaking directly with TriWest's friendly customer service representatives, they stand ready to serve you at 1-888-TRIWEST (874-9378) or at your local TRICARE Service Center.

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