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Commander's Action Line

Submissions are anonymous, and you will not receive a direct response. Once addressed by wing leadership, the response to your concern may be posted below, pending subject matter.

Contact Public Affairs for a direct response. 

Recent Submissions

Fitness Assessments

Action Line Question: Is it possible to begin allowing us to complete the run portion of our fitness assessment before the muscular portions (push-ups and sit-ups) ? The governing regulation (AFI 36-2905) says that the muscular portions may be accomplished before or after the 1.5-mile run or 2.0-kilometer walk according to the installation FACs established procedures. I assume our base's procedures currently say that the run must be done last, but can that be adjusted? In a poll of my unit for example, many of us expressed that we would greatly prefer that we accomplish the run portion first. Additionally, when a few of us accomplished mock tests both ways over the course of a few days, we scored better accomplishing the run first and the muscular portions second. Is it possible to give us the choice which to do first? If the problem is the number of PTLs, if we can convince on of our unit PTLs to come provide extra support to the FAC on the day we test then could it be a possibility?
Wing Leadership Response: The Chief and I thank you for your recommendation, really appreciate your research of the AFI and that you ops-checked your idea before submitting it.  As a result of your input our FAC team will now give testers the option of completing the run before or after the muscular portions of the test. Thanks again for your recommendation and keep sending in your ideas.

Road Conditions

Action Line Question: Road conditions are very icy on base, we’ve seen multiple near accidents at multiple intersections, the streets in the neighborhoods are skating rinks and I have seen a few cars slide into or almost into snow banks at the end of J street. Sand and salt needs to be added to the roads before we have serious injuries and damage.
Wing Leadership Response: There’s no question this winter has brought challenges early in the season.  For the month of December, the base received 28” of snow across 17 snow events.  Combine those conditions with the base’s 24 miles of roads and 42 acres of parking, that is a lot of area to clean up after a severe swath of storms.  There is a variance in the snow removal contract to allow them an extra day if the snowfall is more than 12 inches in 12 hours.  The contractor reports their efforts monthly, and for the month of December, they used an entire semi-truck load of sand/salt mix on base while hauling 60 semi-truck loads of snow to the designated snow pile area.  Most of their work is completed at night when the parking lots are empty.  If your parking lot is still in bad shape, you can coordinate with the contractor at (701) 775-1402.  They will give you a time they can get over there, of which your organization will need to relocate cars so they may clear the lot.

Snow-impacted and icy roads are a reality of North Dakota winters, so drivers need to slow down to keep control of their vehicles.  Ice on walkways is a hazard, so treat it as such by paying attention, spreading ice melt on areas within your control and using slip-on ice-trek shoe spikes when necessary. We have a lot of winter left, so make sure you & your vehicles are in the best condition possible to tackle it head on. Take pride in being Warriors of the North!

Base Closures

Action Line Question: Col. Pringle, please consider closing the base due to inclement weather on weekends as you would on weekdays. There are still 24/7 facilities that are manned by civilian airmen as well as military. Civilians should not have to take sick leave or annual leave when weather conditions put their lives at risk while traveling to work.
Wing Leadership Response: Thanks for your question about how we make base closure calls in the event of severe weather.  Our first priority in all cases is the safety and security of all our members and their families, while supporting our important missions on the base.  We truly appreciate all the civilian employees and military members who are working on weekends and night shifts to keep us flying and fighting, and we understand that each weather call is unique.  For instance, when severe weather events occur during normal business hours, we coordinate closely with the local school district to prevent unexpected closures on either side.  For weekend calls, we use largely the same process (minus school coordination), but the decision is always based on safety.  One of the most important factors we consider is the status of the roads, and specifically Highway 2.  Although our defenders closely monitor this route, we also depend on North Dakota’s Department of Transportation to inform us when the road is closed.  If Highway 2 is safe and passable, we expect to be able to operate safely in most conditions, but will always assess the conditions and the circumstances from the perspective of how best to safely accomplish our important missions.  Again, thanks for your question, and please check out the video from Public Affairs which describes this process in a little more detail.  Drive safely!

Gym Equipment

Action Line Question: It appears the cardio equipment upstairs at the fitness center has not been cleaned in a very long time. I spoke with a staff member and they said they are responsible for cleaning and that they have been cleaning the equipment but it's very obvious by the amount of sweat and dust that has accumulated that they have not been cleaned in a long time. Is it possible to get the machines actually cleaned?
Wing Leadership Response: Let me begin by thanking you for bringing this concern to our attention. The FSS team has completed a 100% check of all equipment within the Fitness Center and ensured they are clean and sanitary.  I’m told that the Air Force Services Center requires that the equipment in the fitness center be cleaned once per shift, but with winter’s arrival, FSS has stepped up their spot cleaning checks to twice a day.   Even with these increased checks, our FSS team can’t do this alone.  We need everyone’s assistance to keep the fitness center equipment clean by wiping down the equipment after use with the wipes provided. 

As a frequent customer in that area, I can say that my impression is that I’ve never observed a dirty machine like you describe.  That said, I appreciate that when you saw something, you pointed out to the team for their attention.  I recently stopped by the desk to compliment the staff for keeping the wipes well stocked, and will continue to monitor and report any further concerns.

Again, thank you for your concern and attention.  Together, we can care for the great facilities we have here.  See you at the gym!

Food 2.0

Action Line Question: Dining 2.0, UGH, can we go back to AF Food service, much better when Airman are running the facility? Salad bar has empty bins, advertise different selections of bread for subs but never have a selection, always just wheat, or out of meats. Menu shows one thing but never have it. This is just some samples of the issues. Something needs to change, this isn’t taking care of the Airman!
Wing Leadership Response: Thanks very much for your observations on our food service.  We’ve recently spent some time in the dining facility, and our perceptions have been quite a bit different.  When Chief Thuyns and I dine in the DFAC, we consistently see great salad bar options, and lots of variety in the menu selections.  There have been some recent changes in the inventory management processes in the DFAC, which we hope will decrease the incidence of menu mismatches you describe.  Please keep the observations coming, and let us know if things aren’t getting better.  We’re very proud of the Food 2.0 innovations, and believe that they are definitely in our best interests for the long run, and with feedback such as yours, the experience will continue to improve.  Thanks again.

Road Construction

Action Line Question: We should just demo J Street and half of the roads in base housing if we are never going to fix them properly. Dirt roads would be smoother at this point.
Wing Leadership Response: We greatly appreciate elevating infrastructure needs; the safety of our personnel and their dependents is our top priority.  Our Civil Engineer Squadron tirelessly works to ensure that our facilities and infrastructure are maintained and operating at peak performance.  We are extremely proud of their hard work and professional execution of the recent repaving of our North Taxiway as well as Holzapple- and I-Streets. Unfortunately, due to the nature of the Privatized Housing agreement, the Wing cannot use traditional appropriated funds to repair property owned by Balfour Beatty Communities.  Our Wing owns all land—within the perimeter—West of J-street.  The revenue generated by our residents’ BAH ensures that BBC has sufficient funding to properly operate and maintain our homes and neighborhoods. We always encourage feedback to both the Civil Engineer Squadron (701-747-5210 or 319ces.ceoer.customerservice@us.af.mil) as well as to BBC (701-594-8003) to ensure hazardous facilities and surfaces are prioritized appropriately, properly maintained, and repaired when necessary.

Burger King

Action Line Question: When can we see changes at BK in the Xchange? Poor mgt, poor service, not staffed, shake machine has been out for several months! We don't have much on this base to choose from, and would be nice if we had something that offered good service on a regular basis. Thanks You.
Burger King: A new Burger King manager was selected mid-August and shortly after two of the Foreman submitted notice they would be leaving.  We have hired one new Foreman and are working on hiring another plus additional counter staff.  Hiring for food here continues to be a challenge due to the drive from town, especially during winter months.  To meet current needs, AAFES brought in a Foreman on temporary duty from Fort Sam Houston, Texas to assist until they get additional staff and get our new management fully certified according to Burger King standards. The replacement shake machine arrived in July parts issues and AAFES is working on a second replacement.  The Exchange has made great strides diversifying the food selections here on base bringing in Steers, Little Bangkok, and Hunt Brothers Pizza all in the last 18 months.  Other on base dining options include the commissary, dining facility, bowling center and the Northern Lights club.

Dorms - Barnes Hall Heat

Action Line Question: Hi! I live in the dorms at Barnes hall and it is so cold in my room since the heaters have not been turned units difficult to sleep and as a result my work performance suffers. I understand there is maintenance being done for which I am grateful that we will have improved hvac, but can you please make an effort to have the heaters switched on asap? From my understanding with speaking with the adl, all the heaters for base facilities are turned on at the same time. I just ask for there to be no delay between the completion of the maintenance and the turning on of the heaters. Thank you. Thanks for highlighting this concern about heating in Barnes Hall.
Wing Leadership Response: I’ve asked for an update from 319 CES on the Summer to Winter Transition Plan.  Here’s a summary: Starting on or about 1 Oct each year the HVAC/R section begins transferring the base from comfort cooling mode to heating mode.  This process normally takes the shop approximately 2 weeks to complete since there are 221 facilities having at least one boiler and air handler if not more.  The normal goal is to be complete with the transition by 15 Oct.  Shop personnel will do an eyes-on operational test for each and every boiler/air handling unit to confirm they have properly transferred.  These are industrial systems and are unlike your basic home heating/cooling system which can be changed with a flip of the switch.  Even though over 50% of our heating systems are automatically controlled by our EMCS program, each system still needs to be looked at for proper operation.  The temperature swing during this time period makes it difficult to establish hard turn-on dates so there will inevitably be time where work areas will be too warm or too cold for short periods of time.  Based on mission priorities and CES’s best judgement, the plan is to turn on heaters in the following order: Daycare/Youth Centers Mission Critical Facilities (B607 Command Post, B314 HFGCS) 24 hour Operation Work Facilities (B633 Fire Dept, B339 SFS, B542 69 RG, etc.) Dormitories and Lodging Customer related facilities (BX, Commissary, Dining Facility, Fitness Center, AFRC, etc.) Work Centers UPDATE:  As of 7 October, 319 CES reports that all dormitories and lodging are in their winter configuration.  Many thanks to the hard-working HVAC teams that destroyed our expectations to take care of our airmen as winter weather approaches. Winter is just about here!  Be ready! 



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