Stress on Your Schedule?

  • Published
  • By Brian P. Smith
  • TriWest Healthcare Alliance
Military families can seem to eat, sleep and breathe stress. Some days, it can just feel like...oh, hold on a second.

Hello? Air conditioning's going to break at 10 p.m.? On a Saturday? That doesn't work for me at all. How about at 8 in the morning on a Tuesday? Oh, hold on- I have to take this other call.

Hello? Toddler with a fever and an ear infection? No, sorry. That won't work; I'm all booked up until next Thursday. Thanks for calling.

Challenges and conflicts don't check your calendar. Stress doesn't clock out at five, doesn't take a sick day and never asks when you're free. You can't always clear time during daylight hours to focus on your struggles. Those times when you need to talk to someone - day or night - you might not even know where to start. TriWest Online Care gives you the support you need, available over the phone and online, when you need it.

Call, click or chat 24/7/365
Anytime of the day or night, when it's convenient to you, contact TriWest Online Care over the phone (1-888-TRIWEST), or online chat ( for behavioral health information and crisis intervention.

TriWest Online Care also uses online videoconferencing for one-on-one counseling that is:

· Non-reportable
· Private
· Free
· Non-medical.

The phone and chat options are available to all TRICARE beneficiaries. The online video option is available in the U.S. for:

· Active duty service members and spouses
· TRICARE Reserve Select enrollees
· Those eligible for the Transitional Assistance Management Program
· Family members over the age of 18.

You won't need a referral or prior authorization to talk to someone, and you can use the service as many times as needed, from anywhere with an Internet connection and, for video, a webcam. If medical support or a higher level of care is needed, they can help you find the proper services.

Stress is a part of life. Whether you start to feel overwhelmed at 2 p.m. or 2 a.m., TriWest Online Care has resources available to connect you with the support you need.